Terms & conditions

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Last updated 09 May 2019
Delivery Charges for Educational establishments (schools, colleges and LAs)
All Download licences are supplied electronically via email, so delivery is free. Delivery charges apply only to our boxed products i.e. USB or DVD.
UK Orders:  will be subject to a postage and packaging charge of £3.75 (+ VAT) and are normally shipped first class recorded delivery. This will need to be signed for.
European Orders/International Orders outside Europe:  We will despatch using Airmail ‘tracked and signed for’ service or a courier – depending on the size of the order and/or country of delivery.  Please contact us +44 (0)208 748 5927 or email sales@wordshark.co.uk to confirm the delivery charge for your order.
We aim to despatch orders within 1-3 working days from the date an order is received.
All prices are in GBP pounds sterling
Payment Methods
The payment method that you select for your order depends on whether you are an educational establishment (schools, colleges, nurseries and LAs) or business.
Educational establishments – UK only:   We accept purchase orders from educational establishments. A purchase order number is required when placing an order using our School Order Form.  Payment on orders placed with a purchase order should be made within 30 days of the invoice date. Details on how to make payments are provided on the invoice.
Businesses and all non-UK orders: Payment is required in advance of despatch.  We accept card payments or bank transfers. You will be asked to supply us with your card details via a secure connection.
Tax Charges
VAT at 20% will be applied to all orders received from UK customers.
Our VAT Number is 675 1696 96
For orders from elsewhere in the European Union we are required to charge tax at 20% unless you provide us with your VAT tax exemption number.
For orders from outside the European Union we will not charge any tax on your order.
Returns Policy
If you find that our software does not fit your needs, you can return it within 30 days of purchase. Call us on +44 (0)208 748 5927 for a returns ID.
SOFTWARE LICENCE
Disclaimer and limitation of liability
To the maximum extent permitted by applicable law, in no event shall White Space Ltd its suppliers or resellers be liable to you or any third party for any indirect, consequential, incidental, punitive or special damages whatsoever, without regard to cause or theory of liability (including, without limitation, loss of privacy, loss of use of any computer or software including the software, business interruption, loss of information or other pecuniary loss) arising out of this agreement or the software provided hereunder, even if White Space Ltd has been advised of the possibility of such damages. In no event shall White Space Ltd’s liability related to the software exceed the price you actually paid for the software at the date you received it. The foregoing limitation shall apply notwithstanding any failure of essential purpose of any limited remedy.
Warranties
White Space Ltd warrants, that on delivery of the Software and for a period of 3 months thereafter, the medium on which the Software is delivered will be free of material defects, and that the Software will perform substantially in accordance with the applicable specifications.
  1. Remedy. Your sole and exclusive remedy for breach of this Warranty is replacement of the defective media or Software or, at White Space’s option, return of the Software for a full refund.
  2. Disclaimer. White Space Ltd disclaims all other warranties with respect to the Software, media and any other subject matter of this agreement, whether express or implied, including, but not limited to, the implied warranty of merchantability, the implied warranty of fitness for a particular purpose and implied warranty of non-infringement. White Space Ltd does not warrant that the operation of the software will be uninterrupted or error free.
Copyright and ownership
  1. Licence Limitations. You shall not, and shall not permit any third party to (i) duplicate the Software for any purposes, (ii) publish the Software or use the same other than for the purposes described (iii) reverse engineer, disassemble, decompile, translate, reconstruct, transform or extract the Software or any portion of the Software (iv) change, modify or otherwise alter the Software, (v) rent, share or sublicence the Software , (vi) grant any third party access to or use of the Software on a service bureau, timesharing, subscription service or application service provider or other similar basis, or (vii) defeat or circumvent, attempt to defeat or circumvent, or authorise or assist any third party in defeating or circumventing controls on the installation or use of the Software.
  2. Ownership. All copyrights, trademarks and other conceivable intellectual property rights in and to the Software (including, but not limited to, data files, images appearing in the Software and screen displays as well as any and all documentation relating to the Software) are owned by White Space Ltd, and are protected by United Kingdom and foreign copyright laws, international treaties and other applicable laws.
Governing Law
The Terms of Use shall be governed by and construed in accordance with the law of the United Kingdom. The exclusive jurisdiction for any dispute will be the UK.
White Space Ltd, Registered Office
45 St. Dunstans Road, London W6 8RE
Company Reg in England and Wales no 908615
Tel: 020 8748 5927
Email: sales@wordshark.co.uk
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